Refund policy

We do not allow for returns or refunds based on change of mind or by accident, all sales are final.

We do offer exchanges and replacements for damaged and incorrectly sized (preorders/custom size orders excluded) products.

Return and Replacement Process:

• Items must be unworn with original packaging.

• Contact our customer support team on our social platforms or email us at sosakicksnz@gmail.com within 3 days or receiving the product.

• Provide your order number, photographs of defects/problem and a description of the issue.

• Our team will review your request and inform you of further instructions.

Requests are handled on a case-by-case basis, Sosa Kicks reserves the right to reject refunds/exchanges/replacements that don't meet our conditions.